Unable to create a custom icon in ServiceNow Add-in for Microsoft Outlook


Description

When we are creating a new Office Manifest and trying to add the new logo from the db_image table but the logo was not loading after importing the Manifest in to the outlook.

Release or Environment

All

Cause

The Icon URL which we configured while creating the Office Manifest is invalid.

Resolution

 

For example, the image name is "10off.png" We need to give it as "/10off.png".