Knowledge articles do not format correctly when a number or bullet list is used.


Description

While creating knowledge article, in the article body when we click on bulleted list, by default a tag with "inline" style is being populated in source code. 

Because of this inline style, the text within the body is being aligned under the bullet.

Please find the screenshot

Release or Environment

From Paris onwards

Cause

HTML field on kb_knowledge overrides the system property with a Dictionary attribute. align_listitems must be removed from the Dictionary attribute for the field

Resolution

Inorder to not to align the text under the bullet, remove the 'align_listitems' keyword from the Dictionary attribute for the field(Article Body).

Open any KB

- right click on Article body

- Configure Dictionary

- Advanced view

- Attributes

- Remove the keyword 'align_listitems'

- Save

 

Now the text will not be aligned under bullet. Please find the screenshot below