Sort a list of groups by number of rows per groupInstructionsPre-TOKYO release, to sort a list of groups according to the number of records within each group, just add one of the following parameters to the end of the URL. The first parameter will sort in Ascending order whilst the latter in Descending order. &sysparm_group_sort=COUNT&sysparm_group_sort=COUNTDESC If the above doesn't work, try one of these 2 parameters %26sysparm_group_sort%3DCOUNTDESC%26sysparm_group_sort%3DCOUNT Example : https://instance.service-now.com/nav_to.do?uri=%2Fincident_list.do%3Fsysparm_query%3DGROUPBYcaller_id%26sysparm_first_row%3D1%26sysparm_view%3D%26sysparm_group_sort%3DCOUNTDESC From the Tokyo release onwards, there is a out of the box UI action to do this for you :