Clone form On-Prem to Hosted is not possibleSummaryCloning from On-Prem instances to Hosted Instances is not possible. The On-Prem instances do not have access to the IP of the ServiceNow data center whereas, the hosted instances have automation that deals with the System clone feature like Data preservation, Exclude tables, and so on. If you have any configuration to be copied from On-Prem to Hosted, you may try using Update Sets. If certain tables needed to be preserved on the target please refrain from copying just the specific tables or by exporting importing the records or by copying tables directly from one Database to another since Moving individual tables is very dangerous. There are too many table inter-dependencies(for example the reference fields on tables) that come into play. It is very easy to miss an underlying table that is key. Related LinksIf your requirement is to perform clone for On-Prem instances, please follow below KB articles ServiceNow Cloning Procedure (MariaDB / MySQL) Cloning an Oracle Database