Record producer is not displaying at the top of search results in Service PortalSummaryThe Record Producer does not show at the top of the list when searched using Service Portal when following these steps: Sign in to the instance.Go to the Service Portal page: https://<instance_name>.service-now.com/spSearch by name. The results show a knowledge article at the top of the list, but the requirement is to show the Record Producer. ReleaseAllInstructionsTo achieve this, create a Result Improvement Rule and an associated Boost Action. Creating a rule allows you to define what content to promote and what content to block based on certain queries. 1. Go to AI Search > Search Profiles 2. Open the search profile. The default profile is Service Portal Default Search Profile. 3. Go to the Results Improvement Rules tab, and enter the criteria specific to your needs, and then select Submit. 4. Once the Result Improvement Rule is created, create a Boost Action. 5. In the Boost Action tab, enter the criteria specific to your needs, and then select Update. For a description of the field values, see the product documentation, AI Search Results Improvement Rule form. 6. Return to the search profiles and publish it. 7. Go to Service Portal, and search again by name. The record producer should display at the top of the list. Related LinksFor more details see the following product documentation: Create a result improvement rule Boost search results using a result improvement rule