Email body does not load when an email is opened from the Emails related list in Agent WorkspaceIssue Email body does not load when an email is opened from the Emails related list in Agent Workspace. There are also errors in the console: ReleaseAll releasesCauseThe issue is happening in workspace because of invalid HTML content in sent emails from customers. Ideally you should avoid using invalid HTML such as invalid HTML attributes while sending out emails from their email editors.The reason the issue only occurs in workspace is because when the workspace email client was released in Paris, the use case of sanitizing the email body in sent emails was not in the initial design discussions. This is an enhancement that development is working on for a future release.ResolutionAs a workaround in these situations for viewing emails with invalid HTML, users can look at the sent emails in the Activity stream section for the parent record like Case records, for example. Clicking on 'Show More' on the particular email tile should show them the entire email body content.