While execuiting 'Anything Else Topic' from the VA , the error message 'Sorry, an error has occurred.' is observed.Issue It is observed that while executing 'Anything Else Topic' from the VA, the error message 'Sorry, an error has occurred.' is observed.ReleaseAllCauseThe Most possible root cause could be because of inactive and unpublished topics associated in sys_cs_context_profile recorded mentioned below. https://<Instance>.service-now.com/sys_cs_context_profile.do?sys_id=3a33973653211010a813ddeeff7b125aResolution To mitigate the issue, the topics that are active and published are to be associated with the Setup topic type records.Make sure All the topics associated with the setup topics in 'Custom Greeting and setup record are active and published.