ScienceLogic integration resolves, reopens then resolves incidents within secondsIssue When a user makes a manual change to a science logic ticket at the same time as ScienceLogic sets the ticket to resolved we see the incident get resolved, reopen and then resolve again in ServiceNow.CauseScienceLogic was configured to send all updates immediately thus ServiceNow received 3 API updates. ScienceLogic resolved ticket.Reopen, caused by users manual update to the ticket in ScienceLogic.ScienceLogic resolved ticket.ResolutionScienceLogic implemented a 10-second delay to allow for this edge case. This allows ScienceLogic to resolve these simultaneous updates first and then send the correct status update to ServiceNow.