Service Catalog - Resource Page - Support and Troubleshooting

Service Catalog - Resource Page Summary

Service Catalog Landing Page(Customer) Overview This KB centralizes the vast amount of information relating to Service Catalog

Docs & Knowledge Docs: Service Catalog Docs: Create or edit a catalog item Docs: Service Catalog administration Docs: Debug actions on catalog item variables Docs: Debug user criteria of a catalog item Docs: <a title="Perform the health check of a Service Catalog page. The UI Page Customization Diagnostics window displays the UI macros applicable for the Service Catalog page and their corresponding states. For issues on a Service Catalog page due to customized UI macros, you can identify the source of broken functionality." href="https://docs.servicenow.com/bundle/quebec-servicenow-platform/page/product/service-catalog-management/task/debug-ui-customization-catalog-page.html#debug-UI-customization-catalog-page">Debug UI customizations for a Service Catalog page Docs: Debug performance diagnostics of a catalog item Docs: <a title="Monitor changes in the state and the value of a Service Catalog variable due to catalog client scripts, catalog UI policies, and catalog data lookups. You can diagnose and resolve issues related to such changes, and track client-side scripting errors on this tab." href="https://docs.servicenow.com/bundle/quebec-servicenow-platform/page/product/service-catalog-management/task/debug-a-service-catalog-variable.html#debug-a-service-catalog-variable">Debug a Service Catalog variable Docs: Item diagnostic report

KB1002361 Variable editor on sc_task will break the Form when attaching file in Rome KB0999531 Attachment Variable on Record Producer not working. KB1002940 Attachment variable - forms are broken when the attachment file of the attachment variable is missing or deleted KB0999475 Rome: Warning in System Logs when opening Service Portal KB0996598 Waiting For Approval stage is not set by flow intermittently for Service Catalog flow and stage remains 'request_approved' KB0538897 Determining whether the Variable Editor is added to a form KB0529497 How to add a custom 'Add Attachment' button to a Service Catalog Item KB0539982 Determining if you are using the correct container variable KB0713770 ATF setting values to list collector variable does not work and generates the error "Not able to submit as mandatory field is not filled" KB0712308 Help Text not displayed for CheckBox Variables in Service Portal KB0538898 Determining whether variable settings are incorrectly configured KB0538899 Determining if a variable is defined on the workflow or execution plan KB0538779 Troubleshooting Service Catalog Variables KB0538917 Determining if client script settings are incorrectly configured KB0538900 Determining if a service catalog variable is associated twice KB0723733 Loading knowledge list from List view or reference qualifier taking a long time to load KB0539983 Troubleshooting Variable Order and Layout Issues KB0539984 Determining if permissions are impacting the layout KB0743686 Approvals page shows blank screen to for non-admin users in service portal page that uses the 'Approvals' widget KB0547093 Determining Delivery Time for Service Catalog Requested Items KB0529490 Setting the 'Requested for:' of a Service Request from a Variable KB0621657 Guideline | Workflow Error Handling Common Problems PRB1521744 Service Portal: Catalog UI Policy conditions doesn't work if the condition contains question choice that has a value with more than 5 characters in 'UPPER CASE' in condition builder PRB1528312 Service Now self service catalog homepage only displaying one catalog item on Internet Explorer 11 PRB653027 Variable columns do not show on List Report when selected table is a Database View waiting state PRB1256488 "lookup select box" or "lookup multi choice" does not honor ORDERBY on reference qualifier PRB1293375 Dirty Form Pop up message appears when moving away from form without making any changes if List collector variable is present in the form (Changes you made may not be saved) PRB1383781 Service Catalog: Reference Variable is not honouring glide.ui.reference.readonly.clickthrough which Platform Reference Variable does. PRB1386320 "SC Popular Items" sc-popular-items widget causes excessive queries PRB1426353 Multiple choice : Default value mentioned is not in the choice list then no new option gets created for default value in SP/Seismic PRB1448287 In Service Portal, open a sc_request record that has a "Requested for" field and you will find that user specified in "Requested for" is displayed as Requestor. PRB1483187 Memory depletion on nodes when transforms run after a Quebec upgrade PRB1496549 Quebec Catalog Builder feature - Deleting a draft publish item causes performance issues with the 'Edit in builder' and 'Cancel checkout' UI actions PRB1511943 Record producer: Unreferenced attachments not getting deleted from produced record if they were deleted/replaced on attachment variable before submission PRB1517404 Record Producer submitted via Cart/OrderGuide can cause data loss PRB1514483 When requesting a catalog item that contains a variable with the default value using REST API, the default does not appear on the RITM form PRB1521034 Using GlideForm.setValue(variable,array,array) in Service Portal's WishList , the display value is not shown in Rome but works in old versions PRB1506795 The catalog item component does not show addErrorMessage/addInfoMessage on the catalog UI builder page Important Videos Video: Getting Started with Service Catalog (YouTube playlist) Service Catalog Overview Miscellaneous Flow Designer Landing Page DOC: Catalog Client Script DOC: Client Script DOC: UI Policies DOC: Debug Business Rules Community & Third Party Community: Service Catalog on Service Portal Community: Service Catalog API for Order Guide Community : Service Catalog UI builder : Implementation and Lessons learnt Community: Making Attachments Mandatory in SP: The Ultimate Guide (Including Paris) Community: User criteria script ignores a function with answer as name in NY Patch 4 Community: Redirecting the Back to Catalog button Community: Get the Continue Shopping button working in your Service Catalog Community: Using conditions with 'catalog variables' on email notifications