Now Support Maintenance Center: How to access and manage communicationsSummaryNow Support Maintenance Center The Maintenance Center is a dedicated place for you to view, track, and engage with your maintenance communications on the Now Support portal homepage. Previously only available in email, all of your maintenance communications will be accessible from a single location. The Maintenance Center allows you to: Stay in the loop on recent communications and scheduled maintenance, directly from the Now Support homepage. Easily see communications that require action from you. Ask questions and acknowledge important messages—all from within the communication record. How to view maintenance communications on Now Support You'll notice a section in the bottom right corner of your homepage called Maintenance Center. You can access your communications records here, or through Tasks and Notifications on the top of the page. The Maintenance Center displays: The most recent communication records for maintenance on your instances. Patching and Upgrades Program records. Communication records that need your attention. ***Important: Please note that Patching and Upgrades records are no longer available from the Instances drop-down menu. Navigating the Maintenance Center page From the Maintenance Center page, you will be able to see all active Patching and Upgrades maintenance and advisory communications, in addition to any related records. All records that need your attention have a red dot next to them. You can acknowledge Communication records with the Acknowledge Communication button. When you press the Acknowledge Communication button, it signifies that you have read and understand the maintenance communication. Communication records only need to be acknowledged by one company contact. Not all communication records will have an Acknowledge Communication button associated to them. Under the Activity section you can write in the Comments field to get help from our Support Team. In the Details section of the communication record you can: View the maintenance start and end time.Confirm who is on the watch list of the Communication record. See the affected instances associated to your Communication record.