How to access and manage communications in Now Support Maintenance CenterSummary<!-- /*NS Branding Styles*/ --> .ns-kb-css-body-editor-container { p { font-size: 12pt; font-family: Lato; color: var(--now-color--text-primary, #000000); } span { font-size: 12pt; font-family: Lato; color: var(--now-color--text-primary, #000000); } h2 { font-size: 24pt; font-family: Lato; color: var(--now-color--text-primary, black); } h3 { font-size: 18pt; font-family: Lato; color: var(--now-color--text-primary, black); } h4 { font-size: 14pt; font-family: Lato; color: var(--now-color--text-primary, black); } a { font-size: 12pt; font-family: Lato; color: var(--now-color--link-primary, #00718F); } a:hover { font-size: 12pt; color: var(--now-color--link-primary, #024F69); } a:target { font-size: 12pt; color: var(--now-color--link-primary, #032D42); } a:visited { font-size: 12pt; color: var(--now-color--link-primary, #00718f); } ul { font-size: 12pt; font-family: Lato; } li { font-size: 12pt; font-family: Lato; } img { display: ; max-width: ; width: ; height: ; } } The Now Support Maintenance Center provides a centralized location to view, track, and manage all maintenance communications for your ServiceNow instances. Access patching, upgrades, maintenance notifications and various communications from one dashboard, and interact with the support team directly from the portal. The Maintenance Center allows you to: Stay informed about recent communications and scheduled maintenances directly from the Now Support home page. Easily identify communications that require action from you. Ask questions and acknowledge important messages directly within the communication record. How to view maintenance communications on Now Support Access the Maintenance Center section from the link in the Upcoming maintenance section of your home page. You can access your communications records here or through Tasks and Notifications at the top of the page. The Maintenance Center displays: The most recent communication records for maintenance on your instancesPatching and Upgrades Program recordsCommunication records that need your attention Important: Patching and Upgrades records are available from the Instances Dashboard, but only as child changes tied to a specific instance. The parent (program) change, which tracks the overall patching or upgrade program, isn't shown there, but is shown in the Maintenance Center. Navigating the Maintenance Center page From the Maintenance Center page, you can see all active Patching and Upgrades maintenance and advisory communications, along with any related records. Records that need your attention have a red dot next to them. Under the Activity section, write in the Comments field to get help from the Support Team. In the Details section of the communication record, you can: View the maintenance start and end timeConfirm who is on the watch list of the communication record See the affected instances associated to your communication record