Business Rule not firing on insertDescriptionThe user had a two-fold issue with their Business Rule (BR) not firing: The BR would not fire on insert when the record was inserted per the Platform UIThe BR would not fire on insert when the record was inserted per the user's integrationCauseThe causes were as follows: With the manual record insert via the Platform UI, the BR was not running due to its condition not being met. Hence, it skipped. This was isolated per the "Debug Business Rules (Details)" moduleWith the integration insert failing, this was due to case-sensitivity between was was sent to the system and what was required for the BR to runResolutionIn each scenario, the customer was counseled to adjust their BR to align with their process. For example, ensure that any technician inserting a record manually via the Platform UI needs to do this X way, and whenever an integration inserts a record per the code it is sending into the ServiceNow instance, that code needs to be consistently formatted in Y way to faithfully trigger the BR. When these adjustments were made, the behavior resolved in both scenarios.