Search Page Widget throwing "Cannot convert null to an object" error workaround - Support and Troubleshooting

Search Page Widget throwing "Cannot convert null to an object" error workaround Issue When searching for something in the Service Portal 'Search Page' widget, this error displays is displayed: 'Cannot convert null to an object'. This error is specific to Quebec Patch 4 Hot Fix 2. You can find what this error looks like below:

Steps to Reproduce:

- In OOTB Quebec instance, install Plugin - "Customer Service Management Demo Data" - Disable the Page Route Map from "search" to "sp_search" https://instance.service-now.com/nav_to.do?uri=sp_page_route_map.do?sys_id=3821492587001300a785940307cb0bef - Open the table "sn_customerservice_case" and Copy case number from one of the Cases where contact is "Linda Cox" eg: CS0000003 - Impersonate the user "Linda Cox" - Open the /csm portal - Search for the case copied above "CS0000003" and click enter

Resolution This problem has been fixed in Quebec Patch 8 and in Rome. However, if the customer just upgraded to this and is seeing this problem, they can use the following workaround:

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The expectation is that the following workaround will have to be reverted to the OOB version once customer upgrades to a future patch or above.

In the 'Search Page' widget, change the following lines of the widget Server Script as suggested :

1) Search for snippet - data.results.push({ and add the following lines before the above mentioned snippet :

var itemScore = 0; if (resultGR.ir_query_score) itemScore = parseInt(resultGR.ir_query_score.getDisplayValue());

2) search for snippet - score: parseInt(resultGR.ir_query_score.getDisplayValue()), and replace the above line with the following line : score: itemScore,