Outages are not being calculated correctly


Outage records are not calculated correctly when not using OOB Format

Steps to Reproduce

  1. From the filter navigator, search for outages.
  2. Click 'Outages'.
  3. Click one of the outages.
  4. Amend the start and end date/time,

The duration field isn't reflecting the actual duration.


use the format of dd-MM-yyyy or dd.MM.yyyy for the glide.sys.date_format property

Related Problem: PRB1524518