Cannot make Template Type field read-only


Description

For Template Type field eg. 'Proposed Change' field (from Best Practice - Bulk CI Changes Plugin) on change record.

When attempting to make this field read-only, using client side scripting (UI Policy, Client script) the value section of the field is also not visible.

Can only see the field name. Please see below.

 

 

Release or Environment

Any

Cause

This is how Template fields work OOB. They don't work with UI Policy nor Client Script. They need to be made read-only via the server, like an ACL. This will allow it to render.

Although it is not a great experience as Template fields will render as encoded queries when they're read-only.