Landing page for Virtual Agent and MS teams .mce-toc { background-color: #f7f7f7; padding: 10px; border-radius: 5px; border: 1px solid #dedede; width: 50%; min-width: 500px; } Table of contents Installation/SetupKnown issuesKnowledge articlesFAQsCommunity Installation / Setup KB0958547: Configure Virtual Agent access in MS Teams using ServiceNow Messaging Apps IntegrationKB0962283:Quebec update: Starting Quebec, customers will have to install the store app to proceed with virtual agent to workKB0965637:MS Teams connection is not displayed in the Messaging Apps Integration UI Page Known Issues KB0965296 - Teams is not connecting to Virtual agent - (Credentials is missing when we clone).KB0961741 - MS Teams takes about 15 sec to replyKB0966383 - When user sends any message from MS teams with a smileys ( :)), agent received only the smiley not the text along with it which is sendKB0993433 - Screen sharing on mobile using Teams makes the NOW/Agent Mobile apps unresponsive. Knowledge articles KB1064282 - MS Teams - New Master KB for common issuesKB0961994 - (Retired) Known common issues of Microsoft Teams with Virtual AgentKB0962296 - MS Teams showing Broken Images - Network issuesKB0962294 - MS Teams showing Broken Images - Access issueKB0859534 - How to remove Continue as Guest option from authentication page while linking servicenow user account via MS TeamsKB0957553 - Virtual Agent greeting messages are different on MS Teams and web clientKB0961048 - In MS Teams, menu button not shown in QuebecKB0965008 - Actionable notifications sent on MS Teams do not show complete short description and descriptionKB0966057 - Virtual Agent - MS Teams not working after installationKB0961948 - Illustration of the chat message display sequenceKB0993612 - Conversational Integration with Microsoft Teams Installation Checklist FAQs FAQs on Microsoft Teams Integrations PluginsFAQs for Virtual Agent Integration with Microsoft Teams Community steps to test Microsoft Teams Integration Roles required in the setup of the Microsoft Teams integration