Work Items for agent do not show up after AMB disconnect - Known Error

Work Items for agent do not show up after AMB disconnect Description Work Items for the assigned agent do not show up after AMB disconnect.

Steps to Reproduce

Set the sys_property glide.cometd.websocket.enabled to false. This prevents AMB from using websockets to maintain a connection. Log in as an agent and navigate to the workspace. In the Chrome console, set the network to offline. Wait for the AMB disconnect event, then set the network back to online. Create a chat and request a live agent. The work item does not show up, even though it is assigned on awa_work_item.

Workaround This issue has been fixed. If you are able to upgrade, review the Fixed In or Intended Fix Version fields to determine whether any versions have a planned or permanent fix.