Work Items for agent do not show up after AMB disconnectDescriptionWork Items for the assigned agent do not show up after AMB disconnect.Steps to Reproduce Set the sys_property glide.cometd.websocket.enabled to false. This prevents AMB from using websockets to maintain a connection.Log in as an agent and navigate to the workspace.In the Chrome console, set the network to offline.Wait for the AMB disconnect event, then set the network back to online.Create a chat and request a live agent. The work item does not show up, even though it is assigned on awa_work_item.WorkaroundThis issue has been fixed. If you are able to upgrade, review the Fixed In or Intended Fix Version fields to determine whether any versions have a planned or permanent fix.Related Problem: PRB1441714