Search result is incorrect after modifying the record which is created via a record producer - Known Error

Search result is incorrect after modifying the record which is created via a record producer Description Search result is incorrect after modifying the record which is created via a record producer

Steps to Reproduce

Steps to reproduce 1. Go to csm portal and create a case via record producer https://instancename.service-now.com/csm?id=sc_cat_item&sys_id=de45c412c312310015519f2974d3ae1b&sysparm_category=1b8611d5c3921200b0449f2974d3ae12

2. Fill out Mandatory fields and click submit 3. access to case table on platform 4. search by keyword search with the word which is filled out in short description in step2 5. Observe the record which was created in Step2 is returned as search result 6. Open the record which was created in Step2 7. Delete all value of short description and changed to completely different word and save the record 8. search by keyword search with the word which is filled out in short description in step7 9. Observe the record which is created in step2 is returned as search result (Correct result) 10. search by keyword search with the word which is filled out in short description in step2 11. Observe the record which is created in step2 is returned as search result (incorrect result as the value has been changed in step7)

If the record is created via record producer, there is a field like "VARIABLES:FieldName" and it is indexed, but even user modified the value from record, the value of "VARIABLES:FieldName" won't be updated. (refer to screenshot) Customer set attribute "No text index" for the field, but the record is still shown as result.

Actual result: Search result is incorrect after modified the record which is created via record producer Expected results: The record should be return as search result only with the new value (the word in step7)

Workaround This problem is currently under review. You can contact ServiceNow Technical Support or subscribe to this Known Error article by clicking the Subscribe button at the top right of this article to be notified when more information becomes available.