'HRM Case Info' widget does not respect reference qualifiers defined on the watch_list field - Known Error

'HRM Case Info' widget does not respect reference qualifiers defined on the watch_list field Description The 'HRM Case Info' widget does not respect reference qualifiers defined on the watch_list field. It seems that only the first condition in the Ref Qual is evaluated.

Steps to Reproduce

1. At dictionary level, update the dictionary override on task.watch_list for sn_hr_core_case Override reference qualifier: true Reference qualifier: active IS true

2. On a HR Case form, try to add an inactive sys_user to the watch_list.

3. Confirm that the reference qualifier works, that is to not be able to select an inactive user.

4. Navigate to /esc portal and open the same case on the hrm_ticket_page page (which uses the 'HRM Case Info' widget).

5. On the 'Manage Watch list' overlay, search for the same inactive user. This can be searched and added to the watch_list.

Workaround This problem is under review and targeted to be fixed in a future release. To receive notifications when more information becomes available, subscribe to this Known Error article by clicking the Subscribe button at the top right of this form.