Issue with password reset in Out of the Box instance.Issue <!-- /*NS Branding Styles*/ --> .ns-kb-css-body-editor-container { p { font-size: 12pt; font-family: Lato; color: var(--now-color--text-primary, #000000); } span { font-size: 12pt; font-family: Lato; color: var(--now-color--text-primary, #000000); } h2 { font-size: 24pt; font-family: Lato; color: var(--now-color--text-primary, black); } h3 { font-size: 18pt; font-family: Lato; color: var(--now-color--text-primary, black); } h4 { font-size: 14pt; font-family: Lato; color: var(--now-color--text-primary, black); } a { font-size: 12pt; font-family: Lato; color: var(--now-color--link-primary, #00718F); } a:hover { font-size: 12pt; color: var(--now-color--link-primary, #024F69); } a:target { font-size: 12pt; color: var(--now-color--link-primary, #032D42); } a:visited { font-size: 12pt; color: var(--now-color--link-primary, #00718f); } ul { font-size: 12pt; font-family: Lato; } li { font-size: 12pt; font-family: Lato; } img { display: ; max-width: ; width: ; height: ; } } Password reset not persisting, even if we change the password manually in the sys_user table.It is showing invalid after some time. Release<!-- /*NS Branding Styles*/ --> .ns-kb-css-body-editor-container { p { font-size: 12pt; font-family: Lato; color: var(--now-color--text-primary, #000000); } span { font-size: 12pt; font-family: Lato; color: var(--now-color--text-primary, #000000); } h2 { font-size: 24pt; font-family: Lato; color: var(--now-color--text-primary, black); } h3 { font-size: 18pt; font-family: Lato; color: var(--now-color--text-primary, black); } h4 { font-size: 14pt; font-family: Lato; color: var(--now-color--text-primary, black); } a { font-size: 12pt; font-family: Lato; color: var(--now-color--link-primary, #00718F); } a:hover { font-size: 12pt; color: var(--now-color--link-primary, #024F69); } a:target { font-size: 12pt; color: var(--now-color--link-primary, #032D42); } a:visited { font-size: 12pt; color: var(--now-color--link-primary, #00718f); } ul { font-size: 12pt; font-family: Lato; } li { font-size: 12pt; font-family: Lato; } img { display: ; max-width: ; width: ; height: ; } } Cause<!-- /*NS Branding Styles*/ --> .ns-kb-css-body-editor-container { p { font-size: 12pt; font-family: Lato; color: var(--now-color--text-primary, #000000); } span { font-size: 12pt; font-family: Lato; color: var(--now-color--text-primary, #000000); } h2 { font-size: 24pt; font-family: Lato; color: var(--now-color--text-primary, black); } h3 { font-size: 18pt; font-family: Lato; color: var(--now-color--text-primary, black); } h4 { font-size: 14pt; font-family: Lato; color: var(--now-color--text-primary, black); } a { font-size: 12pt; font-family: Lato; color: var(--now-color--link-primary, #00718F); } a:hover { font-size: 12pt; color: var(--now-color--link-primary, #024F69); } a:target { font-size: 12pt; color: var(--now-color--link-primary, #032D42); } a:visited { font-size: 12pt; color: var(--now-color--link-primary, #00718f); } ul { font-size: 12pt; font-family: Lato; } li { font-size: 12pt; font-family: Lato; } img { display: ; max-width: ; width: ; height: ; } } An Out of Box scheduled job: Fix Internal Use Password is resetting the password whenever it ran. We need to disable this job to fix the issue. Logs for reference : 2021-08-25 22:38:26 (199) worker.6 worker.6 txid=78f5024c1bde event="HTTP_OUTBOUND_REQUEST" session_id="glide.scheduler.worker.6" url="https://<instance>.service-now.com/ user_name="admin" protocol="HTTP/1.1" response_status="200" response_time="1029" request_length="0" response_length="119" app_scope="global" transaction_name="Fix Internal Use Password - system" transaction_id="78f5024c1bde74108b35a601604bcb0f" source_table="sys_trigger" system_id="app132170.phx101.service-now.com:valexa002" method="GET" log_level="Basic" log_type="SECLOG" tx_num="3763069" url="Fix Internal Use Password" domain="global" http_last_time="" user="admin" user_id="6816f79cc0a8016401c5a33be04be441" http_time_zone="America/Los_Angeles" impersonator="system" user_group="n/a" http_browser="unknown"2021-08-25 22:38:26 (210) worker.6 worker.6 txid=78f5024c1bde Completed: Fix Internal Use Password in 0:00:01.069, next occurrence is 2021-08-25 22:43:25[app132170.phx101:/glide/nodes/valexa002_16520/logs]$ grep 'txid=78f5024c1bde' localhost_log.2021-08-25.txt2021-08-25 22:38:25 (133) worker.5 worker.5 txid=78f5024c1bde *** Start Background transaction - system, user: system2021-08-25 22:38:25 (134) worker.6 worker.6 txid=78f5024c1bde *** Start Background transaction - system, user: system2021-08-25 22:38:25 (137) worker.5 worker.5 txid=78f5024c1bde Starting: communities fanout queue event process.a9ae77460f120010e6d4fd820b767e94, Trigger Type: Interval, Priority: 50, Upgrade Safe: false, Repeat: 1 Second2021-08-25 22:38:25 (137) worker.5 worker.5 txid=78f5024c1bde Name: communities fanout queue event process2021-08-25 22:38:25 (137) worker.6 worker.6 txid=78f5024c1bde Starting: Fix Internal Use Password.c6fd3d98dba36300d422769e0f9619c6, Trigger Type: Interval, Priority: 100, Upgrade Safe: false, Repeat: 5 Minutes2021-08-25 22:38:25 (137) worker.6 worker.6 txid=78f5024c1bde Name: Fix Internal Use Password2021-08-25 22:38:25 (149) worker.5 worker.5 txid=78f5024c1bde Completed: communities fanout queue event process in 0:00:00.007, next occurrence is 2021-08-25 22:38:262021-08-25 22:38:25 (157) worker.6 worker.6 txid=78f5024c1bde *** Script: Track branch: glide-trackgiraffe-11-01-2017, changing passwords2021-08-25 22:38:26 (198) worker.6 worker.6 txid=78f5024c1bde OUTBOUND_HTTP: protocol=HTTP/1.1 response_status=200 response_time=1029 request_length=0 response_length=119 app_scope=global session_id=glide.scheduler.worker.6 transaction_name="Fix Internal Use Password - system" transaction_id=78f5024c1bde74108b35a601604bcb0f user_name=admin mid_server= source_table=sys_trigger source_record= system_id=app132170.phx101.service-now.com:valexa002 method=GET log_level=Basic scheme=https hostname= url=https://<instance>.service-now.com/2021-08-25 22:38:26 (199) worker.6 worker.6 txid=78f5024c1bde event="HTTP_OUTBOUND_REQUEST" session_id="glide.scheduler.worker.6" url="https://<instance>.service-now.com/" user_name="admin" protocol="HTTP/1.1" response_status="200" response_time="1029" request_length="0" response_length="119" app_scope="global" transaction_name="Fix Internal Use Password - system" transaction_id="78f5024c1bde74108b35a601604bcb0f" source_table="sys_trigger" system_id="app132170.phx101.service-now.com:valexa002" method="GET" log_level="Basic" log_type="SECLOG" tx_num="3763069" url="Fix Internal Use Password" domain="global" http_last_time="" user="admin" user_id="6816f79cc0a8016401c5a33be04be441" http_time_zone="America/Los_Angeles" impersonator="system" user_group="n/a" http_browser="unknown"2021-08-25 22:38:26 (200) worker.6 worker.6 txid=78f5024c1bde *** Script: Changing admin,itil,employee user passwords for internal-use instance2021-08-25 22:38:26 (207) worker.6 worker.6 txid=78f5024c1bde *** Script: 2 user passwords changed2021-08-25 22:38:26 (210) worker.6 worker.6 txid=78f5024c1bde Completed: Fix Internal Use Password in 0:00:01.069, next occurrence is 2021-08-25 22:43:25 Resolution<!-- /*NS Branding Styles*/ --> .ns-kb-css-body-editor-container { p { font-size: 12pt; font-family: Lato; color: var(--now-color--text-primary, #000000); } span { font-size: 12pt; font-family: Lato; color: var(--now-color--text-primary, #000000); } h2 { font-size: 24pt; font-family: Lato; color: var(--now-color--text-primary, black); } h3 { font-size: 18pt; font-family: Lato; color: var(--now-color--text-primary, black); } h4 { font-size: 14pt; font-family: Lato; color: var(--now-color--text-primary, black); } a { font-size: 12pt; font-family: Lato; color: var(--now-color--link-primary, #00718F); } a:hover { font-size: 12pt; color: var(--now-color--link-primary, #024F69); } a:target { font-size: 12pt; color: var(--now-color--link-primary, #032D42); } a:visited { font-size: 12pt; color: var(--now-color--link-primary, #00718f); } ul { font-size: 12pt; font-family: Lato; } li { font-size: 12pt; font-family: Lato; } img { display: ; max-width: ; width: ; height: ; } } If you want to access the instance as an admin user, you can disable the scheduled job and try again resetting the password https://<instancename>.service-now.com/nav_to.do?uri=%2Fsys_trigger.do%3Fsys_id%3Dc6fd3d98dba36300d422769e0f9619c6 Related Links<!-- /*NS Branding Styles*/ --> .ns-kb-css-body-editor-container { p { font-size: 12pt; font-family: Lato; color: var(--now-color--text-primary, #000000); } span { font-size: 12pt; font-family: Lato; color: var(--now-color--text-primary, #000000); } h2 { font-size: 24pt; font-family: Lato; color: var(--now-color--text-primary, black); } h3 { font-size: 18pt; font-family: Lato; color: var(--now-color--text-primary, black); } h4 { font-size: 14pt; font-family: Lato; color: var(--now-color--text-primary, black); } a { font-size: 12pt; font-family: Lato; color: var(--now-color--link-primary, #00718F); } a:hover { font-size: 12pt; color: var(--now-color--link-primary, #024F69); } a:target { font-size: 12pt; color: var(--now-color--link-primary, #032D42); } a:visited { font-size: 12pt; color: var(--now-color--link-primary, #00718f); } ul { font-size: 12pt; font-family: Lato; } li { font-size: 12pt; font-family: Lato; } img { display: ; max-width: ; width: ; height: ; } } Additionally, we can also check. We can also check if LDAP authentication is enabled in the instance If LDAP authentication is enabled in your instance, Navigate to LDAP in the filter navigator and then click on LDAP properties uncheck this Use LDAP for password authenticationAuthentication is happening via LDAP but there is no LDAP server in the instance.Disable that authentication step.