Error on updating sys_user_group record


Description

When updating a sys_user_group record, the following error message is thrown:

Exception (TypeError: undefined is not a function. (sys_script.482ec781df232100a9e78b6c3df26312.condition; line 1)) occured while evaluating'Condition: var sc = new sn_sm.SMConfiguration(); sc.hasGroupType(current.type, 'vendor') && (current.manager == '' || current.manager == null)' in business rule 'Vendor type requires manager' on sys_user_group: Vocera Admins; skipping business rule

The business rule 'Vendor type requires manager' is OOB.

Cause

The business rule 'Vendor type requires manager' present in the instance without its plugin com.snc.service_management.core

Resolution

The business rule 'Vendor type requires manager' can be deactivated or deleted to resolve the issue, it is not supposed to be there on the instance without the ServiceManagement Core plugin.

 

*Note: This solution does not apply if the plugin is active in the affected instance.