Agent Workspace - Column filter for State/Province shows CSM Case states instead of the search string - Known Error

Agent Workspace - Column filter for State/Province shows CSM Case states instead of the search string Description On Agent Workspace, if the location field is added to the form and you want to perform column filtering on State/Province, the choice values are shown as Case states instead of the search string.

Steps to Reproduce

1. Make sure to have CSM installed (Cases module). 2. From any case record form, change the view to workspace. 2. Configure > Form Layout > Add the location field anywhere on the form > Save. 3. Launch Agent Workspace. 4. Go to the cases list and open any case record. 5. Find the location field and click on the magnifying glass. 6. When the modal opens, click the three ellipsis dots on the right of the State/Province field.

Notice that the boxes checked represent CSM Case States instead of the actual state value (WI, OH, CA , etc).

Workaround This problem has been fixed. There is no workaround available. If you are able to upgrade, review the Fixed In section to determine the latest version with a permanent fix your instance can be upgraded to.