Journal fields (comments and work notes) are cut off in the Ticket Conversations widget if platform UI has "show all text" (glide.max_activity_size) - Known Error

Journal fields (comments and work notes) are cut off in the Ticket Conversations widget if platform UI has "show all text" (glide.max_activity_size) Description Journal field text which is hidden in the activity because of the glide.max_activity_size property is not displayed in the portal and there is no way to show it like the normal UI.

Steps to Reproduce

Add the system property "glide.max_activity_size" and set the type to Integer and the value to 1024 (this is smaller than OOB) 2. Go to any record in the normal platform and add a long amount of text as a comment. 3. Reload the form and confirm that the text is cut off and there is a blue link to "show all text" and when clicked, all of the text shows. 4. Go to the same record in the tick widget in the portal and see the comment is still cut off, but there is no way to expand it to show the additional text.

- Expected behavior: We should either display all of the text or have the option to show more. - Actual behavior: We just cut off the text. Workaround This problem is currently under review. You can contact ServiceNow Technical Support or subscribe to this Known Error article by clicking the Subscribe button at the top right of this form to be notified when more information will become available.