Landing page for Agent Chat using Agent workspace + Notification issues .mce-toc { background-color: #f7f7f7; padding: 10px; border-radius: 5px; border: 1px solid #dedede; width: 50%; min-width: 500px; } Table of contents Browser SettingsKnown Issues Setup 1. Check audio file - connect_alert.mp3 is present. Example URL : https://<InstanceName>.service-now.com/db_audio.do?sys_id=a0b698b09f201200d5f9b3e2957fcf88 Browser Settings Please check below articles and make sure your users have correct settings on their respective browsers. KB0864166 - Agent Workspace : Inconsistent desktop notifications and audio alerts for incoming and conversational chats KB0995212 - Inbox audio and desktop alert are delayed when the Agent Workspace browser tab has been out of focus for 5 minutes or more Known Issues KB0995140 - Audio notification doesn't come through for first chat when the browser tab is out of focus.