E164 number format not working Philippines landline phone numbers - Known Error

E164 number format not working Philippines landline phone numbers Description E164 number format not working Philippines landline phone numbers due to the landline number changing from 7 digits to 8 digits, hence will get the error "Invalid phone number" if using the 7 digit format +63 2 xxx xxxx.

https://en.wikipedia.org/wiki/Telephone_numbers_in_the_Philippines

This is due to the record sys_phone_format.do?sys_id=1cb56c9ab7652300e7afb956ee11a9c6 where it is only allowing the pattern "(2)(\d{3})(\d{4})" (7 digits). Changing this pattern to "(2)(\d{4})(\d{4})" resolves the issue.

Steps to Reproduce

Go to sys_phone_territory.do?sys_id=20b7e002eb1201007128a5fc5206feb7 and ensure the "Display" checkbox is checked 2. Create a custom E164 phone number field on the incident table 3. Open any incident record and change the first dropdown of the custom E164 field to "Philippines" then for the 2nd dropdown put in the number in the format +632xxxxxxxx 4. Save the record

Expected behavior: It should accept the landline number format and save the record Actual behavior: Getting error "Invalid phone number" Workaround This is expected behavior and by design in all currently supported releases.

As a workaround, you can create a duplicate of the record sys_phone_format.do?sys_id=1cb56c9ab7652300e7afb956ee11a9c6 and changing the pattern from "(2)(\d{3})(\d{4})" (7 digits) to "(2)(\d{4})(\d{4})".