Unable to import Certificate FileIssue Unable to import our certificate files.I am encountering the following discovery pattern error "Identification Engine: Discovery status is FAILURE, Required attribute fingerprint is missing for CI Type cmdb_ci_certificate" The discovery is related toPattern: Import SSL Certificateshttps://<INSTANCE>.service-now.com/nav_to.do?uri=sa_pattern.do?sys_id=e28a5946c7f4401005e626b1c7c2604a CauseThe message "Identification Engine: Discovery status is FAILURE, Required attribute fingerprint is missing for CI Type cmdb_ci_certificate" is misleading as the import failed was because the pattern "Import SSL Certificates" failed at step3. Import Certificatesthe download_certificatereturn{"certificates":[],"pem":{"pemList":[]}} The reason is because PEM files in the certificate folder malformed thus the pattern return errors. ResolutionYou can verify the certificates via command openssl x509 -in certificate.pem -text -inform derPlease replace the "certificate.pem" with certificate name Customer converted the pfx files via different command as below and the certificates import work openssl pkcs12 -in cert.pfx -clcerts - nokey -out cert.pem -nodes Related LinksPrior to the fix, customer used following command openssl pkcs12 -in cert.pfx -out cert.pem -nodes to convert from pfx to pem which seems causing the malformed certificates.