In Inbound action "Create HR Case" the field Source(source) to email present in the field actions is not getting mapped to email in the target record. - Known Error

In Inbound action "Create HR Case" the field Source(source) to email present in the field actions is not getting mapped to email in the target record. Description Source(source) is not updated as email when HR case is created through inbound email action

In Inbound action we have mapped a field Source(source) to email but when a case is created source(source) is not getting mapped to email.

1. Send an email to the address in the value of sn_hr_core.hr_email 2. HR Case will be created but Source(source) field is not getting mapped as "email"

Steps to Reproduce

- Go to an OOB Instance - Install the plugin Human Resoureces Scoped App: Core = - Change the system property sn_hr_core.hr_email to any specific email - Send an email in the instance making sure the recipient field is equivalent to the value of the previous property - In normal scenario the the email will create a case record - The inbound action that creates the case record is "Create HR case" - Once the email processed look at the target case record created - select view XML - You will see in the record that the " Source(source)" is a reference field to the table sn_hr_integrations_source - There is no OOB an "email" field in the sn_hr_integrations_source table - Therefore the target record will show the " Source(source)" field without any sys_id and with "email" as value without display name

Workaround Create an 'email' record in the table HR integration source (sn_hr_integrations_source) and edit the inbound action and select this new record in the inbound action.