Rome release - Users cannot login with Username & PasswordDescriptionWe are trying to log in to the ServiceNow instance but we cannot - no user can authenticate. Release or EnvironmentRome onwardsCauseThis is because Multi-Provider SSO (No auto-redirect) was enabled along with Account Recovery (ACR) and the user tried to log in as a local user. We disabled Multi-Provider SSO by setting glide.authenticate.multisso.enabled as false from database but that did not help because this did not turn off ACR. And as per existing ACR conditions, it does not allow a user to log in via Username and Password.ResolutionTurn off ACR by setting system property glide.sso.acr.enabled value as false and users should be able to login successfully. In a situation where even an Admin can also not log in, it requires turning off the aforementioned property from the database. In the case of self-hosted instances, customers can apply this change from their database and for cloud instances, please open a case with ServiceNow Technical Support and the team will assist you with this change. After applying this fix, please add additional ACR conditions or enhance the existing ACR conditions to avoid this situation in the future. NOTE: From Rome Release onwards, when enabling Multi-Provider SSO, the platform also enables Account Recovery (ACR) - which is a new feature introduced in the Rome release and does not allow users to login with username and password. Only an Admin user is an exception and it also demands enabling Multi-Factor Authentication (MFA) for Admin users. Hence, when an Admin user tries to log in with Username & Password, it will be redirected to the MFA screen asking to enter the six-digit code.Additional InformationReferences: Account recovery (ACR)Account recovery properties