Flow Context "Look Up Record" Action is throwing the "GlideRecord.setTableName - empty table name" Error - Support and Troubleshooting

Flow Context "Look Up Record" Action is throwing the "GlideRecord.setTableName - empty table name" Error Issue You are using the "Look Up Record" Action in your Flow and it is failing with the Error "GlideRecord.setTableName - empty table name" unexpectedly.

Cause This could be happening because the Action Type Definition for the "Look Up Record" Action has been customised which can cause the Input Mappings not to be linked up.

Resolution To resolve this issue you will need to revert the Action Type Definition to the most recent Out Of Box Version .

Please follow the below steps to assist with this:

Open the Action Type Definition Table in your Instance using the Link Below https:// .service-now.com/sys_hub_action_type_definition_list.do?sysparm_query=&sysparm_view= Filter for Name = "Look Up Record" (Also applies for "Look Up Records" ) Now Right Click > Copy Sys ID for the Record which is found You will now need to write down this Name : "sys_hub_action_type_definition_ " Please replace with the Sys ID which you copied in Step 3 Open the Version History Table using the Below Link https:// .service-now.com/sys_update_version_list.do?sysparm_query=&sysparm_view= Filter for Name = and Sort By 'Recorded at' most recently You can Right Click > Revert to this version on the Most Recent Record which has Source starting with "System Upgrades:" See that the issue should now be resolved