Where are images pasted, inserted or attached to the HTML Editor/Tiny MCE stored - Support and Troubleshooting

Where are images pasted, inserted or attached to the HTML Editor/Tiny MCE stored Summary When inserting images into the HTML editor of knowledge or email, it can done by:

1) Pasted directly (ctrl button or right-click + paste)

2) inserted via "insert/edit image" button

The Insert/Edit image button will give a type option of "Image Library" or "Attachment"

Depending on the method used, the image will go to:

- db_image table for "Image Library"

- sys_attachment for "Attachment" and "paste"

For example, in the section below, the images were pasted three different ways. The KB body will contain html that shows direct paste and insert attachment are directed to sys_attachment. While the image library is the default ('public') for the now-favicon

a) From Cut and paste:

b) From Insert/edit image -> Image library

c)

From Insert/edit image -> as attachment

HTML of above snippet:

a) From Cut and paste:

b) From Insert/edit image -&gt; Image library

c)

From Insert/edit image -&gt; as attachment

Related Links The images being in sys_attachment or the public "db_image table affects availability for copying from the html editor or article view and into other applications like outlook or MS Word.

This is also related to https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0656825