How to show/hide Phone on Left panel in Agent WorkspaceSummaryOpenFrame is used for CTI phone on agent workspace, though we can restrict the specific group to access the openframe configuration but users who don't have access openframe or not use openframe can still see the Phone icon on bottom of left panel in Agent workspace Instructions To restrict the visibility of the Phone icon can be done through the agent workspace module. Steps to Perform Navigate to "All Workspaces" moduleOpen the Agent workspace recordUnder "Workspace Modules" related list, open 'Phone' labelled module record (OOB link - /nav_to.do?uri=sys_aw_module.do?sys_id=57a0880e730c330075e8f358caf6a78f)Can see the roles field is empty, by default this value is emptyTo restrict this icon to only openframe users who usually handles the CTI phone calls within openframe setup, update the roles field with 'sn_openframe_user' role, so users with this role can only see the Phone icon on left panel in Agent workspace.