Virtual agent loads the previous conversation if the same user initiated conversation in another portalSummaryWhen the Virtual agent is configured on two portals, If the user starts the conversation in one portal and in parallel initiates conversation in another portal then the virtual agent loads the conversation from the initial conversation. The behaviour is working as expected as multiple conversations for the same user on different portals is not supported, Since the conversation started on another portal, the topics will not be relevant to the current portal.