Error: TypeError: Cannot find function validateTable in object function () {...} from the "Update Task Due Date" business rule - Support and Troubleshooting

Error: TypeError: Cannot find function validateTable in object function () {...} from the "Update Task Due Date" business rule Issue When trying to submit any task records with active SLA, user sometimes get the error like below: (caused by 'Update Task Due Date' business rule from ShoppingHub application)

Exception (TypeError: Cannot find function validateTable in object function () {...}. (sys_script.4babb7acc7720010b088b70927c26044.script; line 1)) occured while evaluating'Condition: ShopNowSLAHelper.validateTable(current.task.sys_class_name); Filter Condition: planned_end_timeVALCHANGES^EQ' in business rule 'Update Task Due Date' on task_sla:...

Release All Releases

Cause The "ShoppingHub" application was installed but one of the dependant plugins is missing.

Resolution Make sure the "Purchase Requisition Automation" (com.snc.sn_pr) plugin is also correctly installed in the instance.

For installing a plugin:

https://docs.servicenow.com/bundle/rome-platform-administration/page/administer/plugins/task/t_ActivateAPlugin.html

For how to request plugin: (if the plugin is not in the plugin list for Admin user)

https://docs.servicenow.com/bundle/rome-platform-administration/page/administer/plugins/task/t_RequestAPlugin.html