One of the dispatchers has a different settings configuration on Central DispatchIssue As admin, the Central Dispatch has been configured as follows: Navigate to Central Dispatch Configuration and on the Task Display Fields select: NumberParentShort DescriptionLocation When the admin or other dispatcher/agent access Central Dispatch, they can configure those fields to be enable or disable except one dispatcher who can see different field, for example: NumberAssignment GroupShort Description CauseEach Central Dispatch user can create its own configuration. This configurations are stored on table central_dispatch_config When a user opens Central Dispatch, the script include CentralDispatchConfigRESTHelper gets the user ID and checks if said user has a configuration stored. In case the user has one, it updates the configuration on Central Dispatch to show the user preferences. If the user does not have a configuration, the system uses the admin configuration instead.ResolutionIf a user has a different configuration than the desired one, navigate to central_dispatch_config table, check if there is a configuration for that user and update or delete that record to meet the dispatcher needs.