Script doesn't set the view in the View RuleIssue Customer created a View Rule with intent to always set View to ess (Self-Service) on an Incident form. Customer sets the View via Script (Advanced option checked) : Name: essApplication: GlobalActive: checkedTable: incidentAdvanced: checkedDevice type: BrowserScript:(function overrideView(view, is_list) { answer = 'ess'; })(view, is_list); Here is the screenshot: The View, however, is not set to ess when an incident entry is opened.ReleaseAny Release, but the issue was reported in Quebec.CauseWhat we observe is expected behavior: when View Name is set via the script - Advanced option checked - this view will be shown (but not forced) in the form (unless user manually changed the view on the form). This is true for any view name set via the View Rule script: Default, Advanced, Mobile, Workspace, etc. Users in this case see the View menu and can change the views on the form. Views set via script do not enforce the views. ResolutionTo force the view on the form, the View Name needs to be set with Advanced option unchecked - this view will be forced in the form regardless of the View Name (please see attached screenshot below). Whether View name is Default, Advanced, Mobile, Workspace - it doesn't matter. This view will be set on the form of the corresponding table.