<h2>JIRA Service Management Spoke - JIRA User Roles and settings required</h2><br/><div style="overflow-x:auto"><article><div ><h3 >Summary</h3><section><ul><li>When installing and configuring the <strong>Jira Service Management Spoke</strong> the <em>Jira user</em> defined in the <em>Credential</em> record must meet (at least) the following requirements in <em>Jira</em>:<br /> <ol><li>The <strong><em>jira-servicedesk-users</em></strong> role should be assigned to the user</li><li>The user should be associated with the Jira Service Management <strong><em>application</em></strong></li></ol> </li></ul></section></div><div ><h3 >Related Links</h3><section><ul><li>You can find related information here <a title="Jira Service Management spoke" href="https://docs.servicenow.com/bundle/rome-servicenow-platform/page/administer/integrationhub-store-spokes/concept/jira-serv-mngmt.html" target="_blank" rel="noopener noreferrer">Jira Service Management spoke</a></li></ul></section></div></article></div>