When requesting a catalog item that contains a variable with the default value using REST API, the default does not appear on the RITM form - Known Error

When requesting a catalog item that contains a variable with the default value using REST API, the default does not appear on the RITM form Description If a catalog item is requested using REST API method (such as order_now) and if this item contains variable(s) with default value. The expected behavior is this default value should appear on the generated RITM. But actual behavior is the variable value remains empty. The same item when requested from platform or portal, it works fine for these scenarios. ie RITM does display default value for those variables.

Steps to Reproduce

Create a catalog item under 'Service Catalog'. Create a 'Single Line Text' variable under this catalog item. Enter any text in the default value. Navigate to the REST API Explorer using 'Buy Item' API. Place an order for this item where the 'Variables' field is set to {}. 4. Navigate to the generated RITM and observe the variable. Expected Behavior: The variable should display the default value.

Actual Behavior: The variable does not display any value.

Workaround This issue is under review. To receive notifications when more information is available, subscribe to this Known Error article by clicking the Subscribe button at the top right of the article. If you are able to upgrade, review the Fixed In and Intended Fix Version fields to determine whether any versions have or are planned to have a permanent fix.