After Paris upgrade, emails with watermarks related to an existing incident are classified as 'New' instead of 'Reply'DescriptionIt was observed that emails with multiple watermarks which were getting processed fine before the Paris release are being considered as new after the Paris upgrade.CauseFrom Paris release and beyond, if an email body has multiple watermarks, consider the last valid watermark in the email body.ResolutionIn this case, the typical scenario was the integration between 2 instances where the email originated from the source instance would be received and processed at the target instance (Inbound action would typically create a ticket) and a reply email would trigger from the target instance which would get process at the source instance. In this scenario, if both the instance doesn't have to omit watermark set to True in respective email notifications. both the instance will append a watermark to the email. So when a reply email is received at the source instance, after Paris upgrade it will only consider the last watermark (which is generated at the target instance and is not valid with respect to the source instance. So email is considered as New. As a resolution to this situation, we can request the customer to set Omit Watermark to True at the Target instance. This will keep the watermark valid when the email is being processed.