custom Field shows in workspace view in backend but missing from agent workspaceIssue custom Field shows in workspace view in backend but missing from agent workspaceCauseCustom UI policy on sectionTherefore, the problem here is not with the Agent Workspace, rather with UI 16, which is unable to hide it.ResolutionUI16 is not able to hide it properly because the field is added twice on the form layout. If you just add the field only once on the form layout, the UI Policy will work fine also on UI16 and the field will be hidden.On the other hand, if the customer just wants this field to be visible, please ask them to disable the UI Policy.