Approver cannot see RITM and REQ to approve in HR or ESC portalIssue Approver cannot see the Requested item record nor Request to approve in HR or ESC portalCauseIn out-of-box (OOB), ESC widget uses the "HRM Todos Summary" which calls the Script Include "todoPageUtils".This script include contains the role check such as checking the role approver_user of user before displaying the RITM and REQ to approveResolutionAdd the correct role to the user based on checking onScript Include "todoPageUtils" Check if any other ACL is causing this issue