Agent Workspace list not auto-refreshing when navigated to from homepage widget. - Known Error

Agent Workspace list not auto-refreshing when navigated to from homepage widget. Description If you drilldown on a counter widget on the Agent Workspace homepage, taking you to a list of records, the list does not refresh the record count when one of them is altered such as to take it off the list.

Steps to Reproduce

Using baseline Quebec:

Navigate to Agent Workspace On the homepage drill down on the 'Unassigned Incidents' widget to take you to the list of records Drill down on one of the records, assign to someone and save record Return to the list.

Expected behavior: The list should auto-refresh to reflect the change in the number of unassigned incident records. Actual behavior: The list does not refresh.

Repeat the process but but via the 'Incidents ➔ Open - Unassigned' list instead ➔ When returning to the list we see it being automatically refreshed. Workaround This behavior could not be reproduced on a base instance (out-of-the-box). It could be due to customization, a missed upgrade on a particular instance, or a not fully known or documented design.

To fix the problem, the workaround is to refresh manually.