Mobile users can not submit footer function when an incident or task record is opened from search - Known Error

Mobile users can not submit footer function when an incident or task record is opened from search Description When opening the applet "Incidents" after searching an Incident from from the search bar in "My works" applet launcher, it is not possible to add comments or work notes in the activity tab. The error "500 internal server error" pops up, also when searching for a Change record. The error does not occur if opening an Incident from any other sections in mobile.

Steps to Reproduce

1. Login the instance via Agent app 2. In "my work" applet launcher search INCIDENT INC0010041 record form the search bar 3. Open the the record and add any comments in tab activity 4. Verify the message "internal server error" pops up when submitting the comment

The user is not able to add the comment when the incident record is searched from the search bar.

Workaround 1. Global search configuration contains a list of ItemConfiguration. Each Item configuration contains Embedded Screen.

2. Admin needs to make changes in appropriate ItemConfiguration:

2.1. find and go to the correct ItemConfiguration for the global search, for example, Incident search main item is the correct Item Configuration for incidents search

2.2. create a function instance with the location "List item" and create a navigation function with the same destination screen as the Embedded Screen in ItemConfiguration, for example, "Incidents" Form Screen (sys_id: 690c69e95310001068c3ddeeff7b1246). Destination screen on Function form can be selected in "Action Completion" tab

2.3. remove value in "Embedded Screen" field on Item Configuration form

2.4. save the changes by clicking "Update" button