NowMobile chat user is unable to see messages sent from agentIssue This issue here is when there are multiple Service Portals and the chat is referencing one of them. When the user goes through the pre-chat survey, they will chose a specific chat, in this case it was HR. Once they chose the HR chat, they clicked to speak to a live agent. The agent was able to see the chat and click accept. However, the messages that the agent sent after accepting the chat was never seen by the end user. CauseThis is a issue where the conversation is being set as a new (unified data model) conversation version upon creation. Then in that real topic that is calling vaSystem.switchToAgent(), we're switching to a connect fulfiller but this need a sys_cs_handoff_record switch won't be created because the conversation is marked for UDM.ResolutionThere is a PRB that is open to fix this issue - PRB1519178 However, the workaround here is to switch the com.glide.chat.api_version system property to 1.0.0. This has been verified as a fix until the PRB is implemented.