How To Set Up Jira Service Management spokeSummary In this article we are going to describe the step by step approach on how to Set Up Jira Service Management spokeInstructions1. We need to ensure that we have the integration hub plugin install. * Integration Hub * Request Integration Hub 2. Install the Jira Service Management Spoke. Go to System Definition -> plugin > type "Jira Service Management Spoke" Click Install 3. Once the installation is complete , on your instance you should see something like below: 4. Create the Credential Profile Navigate to Integration Hub > Connections & Credentials > Credentials > New > Basic Auth and create a new credential profile. See an example below Here we need to create 2 Credentials. 1. JIRA Server We need username and password 2. JIRA Cloud Generate an access token from your Jira (Atlassian) account for API key authentication. 5. Create a Connection profile Navigate to Integration Hub > Connections & Connections> New. See example below: 1. JIRA Server Connection 2. Jira Cloud Connection 6. Check the Connection and Credential Alias and see if the Connection profile is correctly associated to the Alias. See the below example: Refer KB to check Jira User Roles and Settings Required : Click Here KB0996842 Refer product documentation to check more details : Click Here