Routing to live agent not workingDescriptionAccessing Virtual Agent from the Service Portal and requesting to speak to a Live agent should transfer to live agent but instead, it is being routed to the 'anything else' topic. There were no changes made to Agent chat that would explain this behavior. Checking the node logs we can see the following error when trying to get a live agent: 2021-09-14 14:46:40 (282) glide.cs.worker.75 4135075E1BEE30145E060F22604BCB81 txid=91c9d79e1bee WARNING *** WARNING *** Invalid queue:com.glide.cs.qlue.module.brb.connect_support.QueueNotFoundException: Invalid queue:at com.glide.cs.qlue.module.brb.connect_support.queue.QueueLocator.getQueue(QueueLocator.java:61)at com.glide.cs.qlue.module.brb.connect_support.ConnectChatService.getSupportQueueChannel(ConnectChatService.java:61)at com.glide.cs.qlue.module.runtime.script.SystemScriptObject.jsFunction_isExternal(SystemScriptObject.java:1515)at sun.reflect.GeneratedMethodAccessor6539.invoke(Unknown Source)at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)Release or EnvironmentReproduced on QuebecCauseThere were some update sets pushed the night before the issue was reported but could not find any changes that would explain the issue. We suspect there may have been some record link that may have been corrupted causing the disconnectResolutionTo resolve the issue do the following: 1. Make sure that you are on the Global application scope. 2. Navigate to Conversational Interfaces -> Chat Setup 3. Change all your Fulfiller UI selections to the alternate option. For example, if you have Connect, revert it to Agent chat and save the changes. 4. Now revert everything back to the way it was before step 2 and save the changes. 5. Now go to Service Portal, open chat, and start a Live Agent chat session and you should be routed to an agent as expected.