The message "Comment cannot be viewed by technicians until work begins on the Requested Item" appears in the NOW Mobile appIssue On Mobile apps, there is a message that appears on the form screen - Comment cannot be viewed by technicians until work begins on the Requested Item This message particularly appears on RITM/SCTASK applet screens whenever a comment has been added. (either manually or through a system update)ReleaseAll VersionsResolutionThis message "Comment cannot be viewed by technicians until work begins on the Requested Item" is coming because of the below business rule:sc_req_item comment events: /sys_script.do?sys_id=9790a7400a00070450a5ccf2d15a89c3 This business rule is triggered when a comment is added to the RITM record.