In some HR Cases rich_description gets updated and it gets copied to description field on form with raw HTML tagsDescriptionHTML tags showing up in the description field on the case form due to Sync Description and Description OOB business rulesCauseStarting NewYork release rich description which supports HTML was introduced to provide rich text formatting on description. This is the reason all the OOB HR forms shows rich description instead of description field.ResolutionTherefore customers should not use description field and rich_description interchangeably. When user enters rich_description, the data including html tags is copied to description field as well in order for the two fields be in sync.Additionally if customer wants to only use description field, then they should not have rich_description added to their case forms and they should not modify any condition in "Synch description with rich_description" BR.Customers should not use both description and rich _description in the HR case form.This is not the correct setup.