Templates do not retain the special characters like "%5e" , "%20" , "%26"


Templates do not retain the special characters like "%5e" , "%20" , "%26". These characters are converted.

Steps to Reproduce

  1. Create a New Template. (sys_template.do)

  2. Select the Table as Incident.

  3. Select the Template Field as "Additional Comments".

  4. Enter the URL : https://google.com/this%5eis%20a%20%26%20test%20to%3Fcheck

  5. Save the template and observe that these characters are no longer present.


After carefully considering the severity and frequency of this problem and the risk of attempting a fix, it has been decided to not address this issue in any current or future releases. We do not make these decisions lightly, and we apologize for any inconvenience.

This problem has been identified as a future possible product enhancement. You can subscribe to this Known Error article by clicking the Subscribe button at the top of this article to be notified when more information becomes available.

Related Problem: PRB1348688