Knowledge Articles retired_by Is not correctIssue We have articles in the KB that are retired. In the notes, it shows an individual person was the one who retired the article. But we have confirmed that that person did not perform that action.CauseThis was caused by a custom business rule, which retired KB's when the related incident record was closed. ResolutionThis will occur when custom business rules are configured to retire articles. The 'retired_by' user in this case was the user which caused the business rule to fire.