Incorrect updates to the 'updated by' and 'updated' fields on task_sla recordsIssue On a record, if there is any active SLA (not completed/canceled/paused), it is getting updated with the person's name who didn't make any update and just viewed the incident record. The 'updated by' and 'updated' fields are being updated when a person just views the record and makes no updates.CauseThis is an expected OOTB behaviour. ResolutionOn the instance, the system property =glide.sla.calculate_on_display is enabled. When this property is enabled, the data on the task_sla record gets updated each time the parent task record is opened. Below is the description of this property: Select Yes to ensure that the timings in the Task SLAs are updated each time the task form is viewed. So each time a user opens the parent task record, the task_sla data gets updated due to that and hence the user's name appears on the updated_by column.