When using the CI Class Manager to edit/delete the reconciliation rules, we are not able to successfully delete them nor deactivate them.
* It says that it was deleted successfully but it appears back again.
Usually, when we create reconciliation rules it will create records in the following two tables:
If the record is not present in the "cmdb_reconciliation_definition_mapping" table but it is present in "cmdb_reconciliation_definition" table then deleting or deactivating will not work from the CI Class Manager.
To resolve this you will have to delete the record from the "cmdb_reconciliation_definition" table and create the reconciliation rules again.
- This should now create the records in both "cmdb_reconciliation_definition" and "cmdb_reconciliation_definition_mapping" table.